Reference

2d 04 Legal Terms For Your Account

2d 04 Legal terms explain how account access, wallet checks and personal data work before you enter the lobby.

Account access rulesPrivacy and cookiesWallet record handlingLocal law applies
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CONTACT THE POLICY TEAM

Browse Legal Help Through Your Account

A clear contact path helps you resolve a Legal question without guessing which team to reach. Start from the support link inside your account and include the phone number or receipt reference connected with the matter. For wallet concerns, keep the DANA, OVO, GoPay or QRIS status visible so we can match the request to the right record.

Team online

Account access path

Use the support link shown after login when you need clarification about account eligibility, phone verification or a restriction connected with local law.

Wallet record path

For DANA, OVO, GoPay or QRIS questions, send the receipt reference and wallet status through the cashier support route so we can trace the relevant transaction.

Change request path

Ask through account support when you want a correction to personal details, a copy of a record, or clarification about how long a Legal record is retained.

HOW WE HANDLE DATA

Explore Privacy And Account Safeguards

We handle Legal matters through practical account controls rather than vague promises. Phone verification comes before account access, payment references are used to check wallet status, and security…

Personal data use

We use the details you provide for account access, phone verification, payment matching and support responses.

Cookie choices

Cookies may help retain session settings and account navigation choices.

Account security

Keep your login details private and complete phone verification before access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a cashier event to your account.

Record retention

The Legal notice sets out how long relevant account, support and payment records may remain available.

Corrections and requests

You can request a correction, access copy or clarification through the logged-in support path.

Check Common 2d 04 Legal Questions

These Legal answers cover the account and data questions you may search before opening an account. They explain the practical route for checking eligibility, correcting details, understanding wallet records and asking about privacy. Where access is discussed, our wording remains tied to local law rather than a broad claim of availability.

It covers account eligibility, phone verification, wallet records, personal data, cookies, security, retention and contact rights. Access depends on local law, so check the notice before opening an account.

The policy is written for Indonesian account access, including payment records from DANA, OVO, GoPay and QRIS. Availability remains where local law permits, and local restrictions can affect access.

Phone verification helps connect the account to the person requesting access and gives us a way to check sensitive account questions. Complete that step before asking us to change protected details.

We use the relevant DANA or QRIS receipt and status to match a cashier event with your account. Include the reference in support so we can investigate the correct transaction record.

Yes. Use the logged-in account support path and identify the detail that needs correction. We may verify your account first, then explain whether the change can be made under the Legal terms.

Send a request through account support and name the cookie or record you are asking about. We can explain its purpose, retention reason and available handling options under the Legal notice.

Contact support from the account path and include the displayed message, phone verification status and any requested payment reference. We will explain the next check, subject to local law and security requirements.

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